We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the relevant Data Protection Acts).
We may collect information about you for 3 reasons:
to process payments
to provide you with services
to inform you about similar products or services that we provide. You may opt out from receiving information about these at any time
The type of information we may collect about you may include:
We will never collect personal or sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will destroy, delete or correct it promptly.
All client information that we hold will be kept strictly private and secure and will be treated with confidentiality. Your information will only be accessible by Wentworth Wellness and its support staff. We will do everything we can to prevent unauthorised access but we cannot guarantee the effectiveness of such measures and exclude liability in the event of loss of data.
We will never provide your personal information to any third parties save in accordance with anylaws or other binding regulations.
Bookings are secured by paying upfront for your consultation or chosen programme, at least 24 hours in advance. Payments must be made by bank transfer or by PayPal no later than 24 hours prior to your appointment or start of programme or plan.
24 hours notice must be given if you wish to cancel a consultation appointment. If payment has already been made, this may be transferred to another consultation booking or you may request a refund by informing Wentworth Wellness by email at the time of your cancellation. A refund will be made within 30 days of cancellation.
If you do not attend the consultation and do not give 24 hours notice, no refund is applicable.
If you book a nutrition programme or plan and decide you do not want to start, then you may cancel 24 hours prior to the programme or plan commencing.
Please inform us of cancellation by email. A full refund will be made within 30 days of cancellation.
If you start a nutrition programme or plan and decide not to continue with the follow up consultations, programme or plan, no refund is applicable.
TERMS AND CONDITIONS